Customer Testimonials

Tranist towne kia made my car buying great.My sales guy Jeff. W. Was awesome he gave me exceptional customer service he went above and beyond. I would definitely recommend this dealership to anyone i know looking for a vehicle 😉

I saw a pre- ownedvehicle that I wanted at Transitowne Kia, so I made an appointment to go see it, drive it and decide whether to purchase. I was greeted very promptly by a salesperson who just happened to be the one assigned to my appointment. We chatted for a few minutes. He was very personable and professional. And we got in the car, took a test drive, he told me about some of the features. And although it was not a Kia that I was purchasing, he did his best to let me know some things about this vehicle. ... Read More

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Google - Nov 10, 2026

I saw a pre- ownedvehicle that I wanted at Transitowne Kia, so I made an appointment to go see it, drive it and decide whether to purchase. I was greeted very promptly by a salesperson who just happened to be the one assigned to my appointment. We chatted for a few minutes. He was very personable and professional. And we got in the car, took a test drive, he told me about some of the features. And although it was not a Kia that I was purchasing, he did his best to let me know some things about this vehicle. He made the process very easy. The manager would not agree to my Reduced negotiation price.However, the final price of the vehicle was a really good deal.So I decided to go ahead with a purchase. It took about an hour and a 1/2 to get the car ready and the paperwork ready.I will say they don't want to take a personal check at this place and they sent me to the bank to get a cashier's check which was inconvenient. If you finance, you will not run into this issue.But the bank is close by , so it wasn't extremely tedious. When I got back , I was ushered into the finance and insurance gentleman and he was all business , not chatty , very straightforward. When I finished in there after about 15 minutes and went back to the waiting room to get into my car.There was a small issue of no front license plate bracket because it had come from a state that didn't require one.So Matt ordered one from the manufacturer and offered to come to my home to put it on my car when it was delivered.I agreed to this and true to his word.Matt came to my house and put that on the day after it was delivered and he's very attentive and wants to be helpful. I had a little issue with a an update from the car manufacturer and found that my battery in my vehicle was too low to allow the update. When I inquired about this transit tone, Kia did not have the means to solve this problem. And they also did not want to assist stating that if it was the hybrid battery it did not fall under the lemon law and they would not pay for a new one. This was after one month of ownership... The paperwork states that the vehicle has a 90 day warranty and apparently this does not fall under that.It's a little suspect to me. I think Matt did a superb job in being a great example of a salesperson who goes the extra mile. I am not sure about Transitowne Kia being the best place to purchase a pre-owned vehicle. They are not really that concerned about a happy customer in my opinion... more concerned about staying lemon law rules

Absolutely horrible service. I did not want to leave a bad review but I'm left with no choice. I called the service manager multiple times and left messages for him to call me and I got zero response. I ended up going to West Herr for my inspection and they were great. I will tell everyone possible to stay away from Transitown. What a shame!

Leased a Grand Cherokee today with the assistance of Juan. Very professional, easy to navigate pricing, and most important quick. 3 hours with test drive, a little negotiations, paperwork, and out the door. Highly recommended and threw in a little extra to make the wife happy. A++

Very attentive and didn’t try selling me something I didn’t want or couldn’t afford

The lease on my Kia was expiring so I decided to stop into Transitowne Kia, instead of Northtown Kia where I have gone in the past. Anne was my sales person who greeted me immediately. She and her crew of Mark & Matt took care of me. It was smooth and seamless. I Couldn’t have been more pleased with how the entire transition from turning in my old lease and leasing a new vehicle went. I will definitely be returning to Transitowne Kia for all my future purchases. They are true professionals!

The best experiences that I've ever had with a dealership's ongoing care of their customers. They're truly exceptional.

I’ve been bringing my vehicle here since I purchased it and they have such great workers I’ve never had a bad experience

Jeff was not pushy and gave us an excellent buying experience. We walked out with a beautiful car at the right price.

Very helpful and fair

I am happy with the vehicle itself, but unfortunately, my overall experience has been very disappointing due to the lack of assistance with receiving a second key fob. I have purchased vehicles before and have never experienced a situation where only one key fob was provided, with no effort made to help resolve the issue. A second key fob is something I would reasonably expect to receive when purchasing a vehicle, and I am extremely disappointed that the dealership has been unwilling to help find a solution. While I am happy with my car, the lack of customer service and ... Read More

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Google - Nov 3, 2026

I am happy with the vehicle itself, but unfortunately, my overall experience has been very disappointing due to the lack of assistance with receiving a second key fob. I have purchased vehicles before and have never experienced a situation where only one key fob was provided, with no effort made to help resolve the issue. A second key fob is something I would reasonably expect to receive when purchasing a vehicle, and I am extremely disappointed that the dealership has been unwilling to help find a solution. While I am happy with my car, the lack of customer service and willingness to make this right has left a very negative impression. It’s unfortunate that something that should be a simple resolution has turned into such a frustrating experience.

Service Department is awesome ! So helpful and wait time wasn’t even that bad either !

Tracey was an exceptional representative of Transitowne Jeep. She was polite, professional, and knowledgeable. Her demeanor, attention to detail, and overall approach truly reflected a spirit of excellence. I was very pleased with her service. I would gladly commend her for the outstanding service she provided.

Sydney worked with me to get in a brand new Kia EV9 in less than 24 hours! Great, quick and friendly service that I highly recommend.

Purchase was made so easy by Juan Nieves, very knowledgeable. Juan was very helpful, he had 3 vehicles brought over from another dealership. This way I was able to test drive all 3. Dino in finance was also very helpful.

(Translated by Google) Thank you so much, you're very kind… (Original) Muchas gracias, son muy amables…

Kept meet up-to-date on my vehicle with texts.I even got a loaner vehicle .

Save yourself frustration and use a different dealership!!!

I put down a $500 deposit on a new vehicle in July and was told it would arrive for me to pick up in September around my birthday. They called me to tell me it arrived but I couldnt pick it up for 2 days while they checked it out. As I was leaving to come and pick up the vehicle 2 days later I was told they were raising the interest rate almost 2%. I said absolutely not, they then said Im sorry we will be mailing back your refund via check. I got the check a few weeks later. I was highly ... Read More

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Google - Oct 29, 2026

I put down a $500 deposit on a new vehicle in July and was told it would arrive for me to pick up in September around my birthday. They called me to tell me it arrived but I couldnt pick it up for 2 days while they checked it out. As I was leaving to come and pick up the vehicle 2 days later I was told they were raising the interest rate almost 2%. I said absolutely not, they then said Im sorry we will be mailing back your refund via check. I got the check a few weeks later. I was highly disappointed.

This staff was awesome the service coordinator Theresa is super nice and loved her service and the mechanic that worked on my truck was super nice and helpful as well, defiantly recommend this dealership for service needs

They will make false promises and the sales people suck. I worked with Peter and he has an attitude and will try and weasel around in the deal. The management had the same bad attitude when I went to complain about Peter. I had an appointment scheduled and when I was 5 minutes away on a 2 hour drive he calls and tells me the clutch is bad in the car. They said they’ll fix the following week yet I never heard back from them again. Terrible. Don’t make the mistake of coming to this dealer.

9:30 appointment, told I should be out by 11:00. At 12:45 Max saw I was still there with no updates. Around 1:15 I was done --or so I thought. Tony Dye caught me and, against my objections, spent 15 minutes telling me this is the time to trade. Four hours is a long time!!

Courteous, timely and efficient service department. Kudos to Frank C. the manager.

Very professional, courteous and fair, a pleasure to deal with.

Jon is a fabulous salesman he was very attentive and caring in car sales

Use over charged me I get my car the next day and still had the same issue and then when I called and left a message to have use call me nack no call back . Use told me one price on the phone then I get there an its way more then use said so ya do tou call that good service

The service advisor that takes care of me is the best!!

Friendly prompt service!

I am writing this review to express my satisfaction with Dan Mayr. I recently purchased my 2nd vehicle with Dan about a month ago ( September 2026 ). This was a unique purchase, as I was not planning on buying a new Jeep when I walked into the showroom. Although Dan happened to be out of town that day, we had previously discussed finding me a new vehicle and paved the way for me. When he returned- on the day I took delivery of my new Grand Cherokee Summit Extreme - he walked me thru all the "bells and whistles " of ... Read More

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Google - Oct 26, 2026

I am writing this review to express my satisfaction with Dan Mayr. I recently purchased my 2nd vehicle with Dan about a month ago ( September 2026 ). This was a unique purchase, as I was not planning on buying a new Jeep when I walked into the showroom. Although Dan happened to be out of town that day, we had previously discussed finding me a new vehicle and paved the way for me. When he returned- on the day I took delivery of my new Grand Cherokee Summit Extreme - he walked me thru all the "bells and whistles " of this fully loaded vehicle and rushed to offer assistance during several subsequent visits . As I spent a career in sales, I can whole- heartedly say that he is a true professional and a big asset to your company ! My only misgiving on the purchase was the finance rate on the loan thru Summit, as I had not intended to buy the car when I walked into the showroom and had told the person doing my paperwork that I was going out of town in 2 days. They insisted on doing the deal 'on the spot' and rushed me thru the paperwork. Once I returned home ( with my new vehicle and the paperwork ), I was appalled to see that my interest rate was 8.4 %. I have impeccable credit and am very disappointed that a lower rate was NOT offered to me ! I did express this to Dan and am still waiting for clarity on this matter.

Go to Transitowne if want down to earth, friendly, informative sales people. This wasn’t the first dealership I visited, but it was the last. Fair trade-in deal, and every aspect completely explained.

Great experience all around. Had a blast. Jimmy was very friendly and accommodating and Mark and Kyle went out of their way to make this purchase possible for us.

I am very pleased with the service at Transitowne Jeep. The staff is friendly and most of all very fast!

I had the pleasure of dealing with Mr Anthony Dye, he’s professional with a great sense of humor and the knowledge of the vehicles he’s selling. It was easy to sit and chat with him . He always had time for me. I think he makes everyone feel comfortable. If you’re looking to buy a vehicle without the stress, Anthony Dye , he’s your guy! Go ask for Anthony for a buying experience you’ll enjoy. No pressure, just great deals!

I took my vehicle two weeks ago to get checked for a knocking sound going through the engine. It took them a week just to check the diagnostic said it was just a bad oil change picked it up a day ago and you can still hear the knocking sound. they also wouldn’t even try to give me a rental very bad customer service.

Great fast service and very friendly!

Jeff W was super helpful, professional & and i had an efficient buying experience. Thanks Jeff

Great, quick and professional. Thank you for another service appointment done right!!

I had a very very awesome experience today they put me in a brand new 2027 Chrysler Pacifica beautiful vehicle the payments are very affordable I wasn't there long at all, the sales man Anthony dye is amazing he definitely took care of my needs and had me driving the same day off the lot awesome recommended 💯💯💯thanks I will definitely tell people to come there if they are looking for a vehicle

Very quick and answers all my concerns.

Very nice customer service. Nothing but positive experience at this dealership.

This isn’t the closest Jeep to my house but I am glad I called the “wrong” one. They were able to squeeze me in this past Saturday for an oil change. They were kind and I did not have too long of a wait. They also gave tokens for the vending machine which was a nice perk. They also have free coffee! I would recommend this location. I will continue to use this location even though there are other locations that are closer.

Totally professional

Salesperson Anne and sales manager Mark were both great to work with and got me into the vehicle that I wanted. The experience was quick and hassle free. I was able to pick up my new car within 24 hrs of first meeting with them and get through finance. Highly recommend reaching out to them if you are in the market for a new vehicle. The gentlemen in finance was also a pleasure to work with! Great team they have there!

This place is nothing but amazing. Keeps me right everytime.

I had my 2022 ram 2500 In for a tail gate issue, on 10/6 the hinge seized up not allowing the tail gate to open. Was told it had to go through the body shop, was then told I would have to go through my own insurance company. I questioned that and was told the extended warranty might not cover it , $2600 to replace a hinge. I call Ram costumer care and was told about a goodwill program that covered these kind of things ( I have a case number now) Went back to the dealership with all the information on 10/16 at 9am. Was told ... Read More

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Google - Oct 19, 2026

I had my 2022 ram 2500 In for a tail gate issue, on 10/6 the hinge seized up not allowing the tail gate to open. Was told it had to go through the body shop, was then told I would have to go through my own insurance company. I questioned that and was told the extended warranty might not cover it , $2600 to replace a hinge. I call Ram costumer care and was told about a goodwill program that covered these kind of things ( I have a case number now) Went back to the dealership with all the information on 10/16 at 9am. Was told I would get a call back by the end of the day. NO CALL. I went to a different dealership with no trouble and told me it will be covered under the extended warranty. Im was a 30 costumer and will be taking my business else ware Dale K

Our experience at Transitowne Kia was excellent with very competitive pricing and easy transaction experience at the showroom with the sales and managerial staff. Kyle and Anne were wonderful. I would highly recommend this group.

I was told on the phone my oil change would be done for "$50, normally it is $65." When I went to pick up my car, I was charged $65, and told it was normally $75. I let it go, but then they followed up a few days later to ask me about my experience. I explained this, and the reaction was super dismissive. They said $59.99 is their lowest price. The point was, I was told $50. Even if I had initially misheard the price, there would have been no reason to say it would be done for "59.99, normally $65," when it ... Read More

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Google - Oct 9, 2026

I was told on the phone my oil change would be done for "$50, normally it is $65." When I went to pick up my car, I was charged $65, and told it was normally $75. I let it go, but then they followed up a few days later to ask me about my experience. I explained this, and the reaction was super dismissive. They said $59.99 is their lowest price. The point was, I was told $50. Even if I had initially misheard the price, there would have been no reason to say it would be done for "59.99, normally $65," when it would be $65 anyways. They did not acknowledge why the usual price changed from $65 to $75 either. I could go on, but lots of red flags here, folks. I would steer clear!

I recently brought my Kia in for an oil change, which was completed without any issues. However, I also asked the service department to investigate an ongoing problem with my driver’s side windshield wiper. The wiper does not properly clear the windshield on the upward stroke, only on the downward stroke. This creates a serious visibility and safety concern, particularly during heavy rain or snow. I specifically explained to the service advisor that this problem has been occurring for over a year and that I have replaced the wiper blades three times without any improvement. Despite this, I was ... Read More

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Google - Oct 8, 2026

I recently brought my Kia in for an oil change, which was completed without any issues. However, I also asked the service department to investigate an ongoing problem with my driver’s side windshield wiper. The wiper does not properly clear the windshield on the upward stroke, only on the downward stroke. This creates a serious visibility and safety concern, particularly during heavy rain or snow. I specifically explained to the service advisor that this problem has been occurring for over a year and that I have replaced the wiper blades three times without any improvement. Despite this, I was told that the blades might simply need to be cleaned. I made it clear that the blades themselves were not the issue and that I wanted the actual cause of the problem investigated. Unfortunately, after picking up my vehicle, I turned on the wipers while driving home and discovered that absolutely nothing had changed. The exact same problem still exists. What disappoints me most is that I brought a legitimate safety concern to the dealership’s attention, explained the history of the problem, and left with no resolution. I expect a dealership’s service department to take customer concerns seriously, especially when they involve vehicle safety. I would appreciate having this issue properly diagnosed and corrected rather than having it dismissed as a dirty wiper blade. I have purchased Kia vehicles because I value the brand, but the quality of service I receive is just as important as the vehicle itself. If this issue cannot be properly addressed, I will seriously reconsider purchasing my next Kia from this dealership. I would appreciate a response explaining what steps will be taken to resolve this ongoing problem.

I brought my Kia in because it was having an issue and they figured out everything quick and took care of it. The only downside was Frank told me on the phone they would do an oil change for $50, and that it was normally $65. When I went to pick up my car, he told me it would be $65. I paused because I was expecting $50, and then he added “it is normally $75.” So, the prices seem to change based on the day. Otherwise it was a good experience.

Didnt do a very good job of making my cert pre owned car 100%, was told I would get mats at later date because it didnt have any. 6 months later never recieved one call. As well they didnt specify that it wasnt going to have new equipment so 6 months later have to replace all 4 tires

Delivery of the vehicle was great- once you run into a snag after nobody returns a call or email.

Do not service your vehicle here. Took over a month for my car to be done, said they had all the parts when i dropped it off with no communication that almost everything my car needed after the accident had to be ordered. Not to mention when I finally get the car back there were spots not properly painted and somebody must of slid onto my leather seat and scratched it. They did their best to fix it but after having it a month and getting it back with my seat scratched up and unfinished work. Not ok. Do your ... Read More

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Google - Sep 6, 2026

Do not service your vehicle here. Took over a month for my car to be done, said they had all the parts when i dropped it off with no communication that almost everything my car needed after the accident had to be ordered. Not to mention when I finally get the car back there were spots not properly painted and somebody must of slid onto my leather seat and scratched it. They did their best to fix it but after having it a month and getting it back with my seat scratched up and unfinished work. Not ok. Do your research and find a good shop.

I can’t give zero so here goes. My daughter buys her first vehicle after college and getting her first job. ‘18 Tiguan. If you don’t know these vehicles all have one faulty cylinder. No recall. They sold my daughter this vehicle knowing the cylinder problems. So - After my wife had THE EXACT PROBLEM fixed (she also has Tiguan) at VW of OP - my daughter brings this hunk of junk into transit town - with signs of the issue and they basically tell her to bug off. Nice. Now the car is basically dead and my daughter is ... Read More

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Google - Sep 1, 2026

I can’t give zero so here goes. My daughter buys her first vehicle after college and getting her first job. ‘18 Tiguan. If you don’t know these vehicles all have one faulty cylinder. No recall. They sold my daughter this vehicle knowing the cylinder problems. So - After my wife had THE EXACT PROBLEM fixed (she also has Tiguan) at VW of OP - my daughter brings this hunk of junk into transit town - with signs of the issue and they basically tell her to bug off. Nice. Now the car is basically dead and my daughter is going to be ass over tea-kettle paying for a car that’s dead…and of course a new one so she can drive to work to pay her car now 2 car payments. Way to help a kid get a start guys!!! Never buy a car here and Volkswagen blows. Ever since the air emissions recall VW sucks. THANKS Transitowne!!!

If I could give a negative review for the service dept I would. The lady I spoke to was very snotty and rude. The service manager I left two voicemails for and zero calls returned. You have an appointment and make sure the vehicle is there for them just for their tech to only work half day and get called asking to pick up vehicle before it’s fixed and to make an appointment for another day. Not very customer friendly in my opinion.

ATTENTION!!!!! DO NOT bring your vehicle to the dealership for any service !!! Absolutely horrible experience! Top to bottom a disaster. Had an appointment set for 10:30 on a Thursday morning and dropped the truck of the day before for an electrical issue and was all checked in , I was told they would run a diagnostic test. I Texted Thursday afternoon at 3:30 for an up date NO response!!! Friday morning at 9:30 I got a text from the dealership “ sorry you missed your appointment” !?!????? They had my truck for 2 WEEKS , NO communication accept from my end ! I finally got my truck back , 2 weeks ... Read More

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DealerRater - Aug 24, 2026

ATTENTION!!!!! DO NOT bring your vehicle to the dealership for any service !!! Absolutely horrible experience! Top to bottom a disaster. Had an appointment set for 10:30 on a Thursday morning and dropped the truck of the day before for an electrical issue and was all checked in , I was told they would run a diagnostic test. I Texted Thursday afternoon at 3:30 for an up date NO response!!! Friday morning at 9:30 I got a text from the dealership “ sorry you missed your appointment” !?!????? They had my truck for 2 WEEKS , NO communication accept from my end ! I finally got my truck back , 2 weeks later with a $1,000 bill . I drove my truck 14 miles and the SAME electrical problem!!! NOTHING fixed !!! This dealership is a joke , incompetent, lack of communication, ignorant from the top down and I feel I was robbed of $1,000 !!!! The girl at the desk was polite and Jeff a rotating service counter guy were the only workers worth anything !! Ted the service department manager was going to contact me over two weeks ago about my concerns as of this review no communication has been made , typical of my experience there ! Take your vehicles to West Seneca transit town for proper care !!!! No appointment, 1 1/2 weeks later my truck is as good as new ! It was a Night and day experience !!! Again Williamsville is a horrible place to intrust your vehicle to get the repairs it’s needed , customer service and workmanship is nonexistent !! They ALL should be ashamed of themselves!!!!!!!!!

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They robbed me without a gun. Came in to get my tccm programmed. Scott called and said it was programmed and it will be $159. Then called me back and said it couldn't be programmed and I had to buy the part from them $520. Said ok . Thet part is plug and play and only takes 30 seconds to pop in . I came to pick up my truck and they charged me 2 hours of labor smh. $980 later. I would never recommend them . They are Straight scamming people.

It wasn't a good visit because I came to get a oil change and the oil filter let all my oil out and destroy my motor the truck is not driving the same I'm thinking about suing transitowne dodge because the truck just doesn't driving the and doesn't feel the same I very not happy 😡

It took 3 hours for an oil & filter change with an appointment! Rediculous

I had my Ram truck in to put in a new radio and camera system yesterday, and I'm back there again today because it isn't working properly. Be prepared to make duplicate trips there before they get it right.

brand new truck, uconnect error msg every start. waited two weeks for vehicle appointment, 7am Monday, as of 845 no service tech on vehicle yet, service advisor asked what issue was again and started googling issue on internet at 9am after I posted issue, screen shots and resolutions in appointment description. basic software reload disruption. tech ripped apart gps antennas , so now I have two error msgs every time I start truck. service advisor gave me no paperwork on appointment, my only assumption is because the tech broke more than they fixed. I was told a Stellanis service request will be ... Read More

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Google - Aug 12, 2026

brand new truck, uconnect error msg every start. waited two weeks for vehicle appointment, 7am Monday, as of 845 no service tech on vehicle yet, service advisor asked what issue was again and started googling issue on internet at 9am after I posted issue, screen shots and resolutions in appointment description. basic software reload disruption. tech ripped apart gps antennas , so now I have two error msgs every time I start truck. service advisor gave me no paperwork on appointment, my only assumption is because the tech broke more than they fixed. I was told a Stellanis service request will be opened and I will be contacted. after 2 weeks no contact, service advisor doesn't recall visit, I have no paperwork to reference, so I guess I wasted a day at the dealership all in my head. BTW after 4 days truck batteries were completely dead , assuming a short somewhere. another dealership fixed the issue. truck ran fine for 3 months prior, so seems reasonable the tech caused the short. will never use dealership again.

While our original experience with buying two vehicles was not bad. We have been lied to and excuse after excuse for a 2nd key for both vehicles for months. I’ve even left messages for a manager with no return calls. And our sales guy won’t even respond when originally he said he would drop them personally. Now my son’s car control arm is broke and we have had every excuse in the book for 3 days that it’s still not repaired. To boot I was just told we can pick it up for now and it’s ... Read More

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Google - Aug 8, 2026

While our original experience with buying two vehicles was not bad. We have been lied to and excuse after excuse for a 2nd key for both vehicles for months. I’ve even left messages for a manager with no return calls. And our sales guy won’t even respond when originally he said he would drop them personally. Now my son’s car control arm is broke and we have had every excuse in the book for 3 days that it’s still not repaired. To boot I was just told we can pick it up for now and it’s safe to drive. Which is absolutely absurd to even say or suggest. The car has less than 40k miles. He just got it from them a few months ago. He’s not 25 so they keep offering a rental he cannot drive. I would definitely not return here ever again. At this point it’s the company as a whole that’s the issue not just one person.

Dishonest and sold a car that the salesman CLEARLY saw the damage to the back of the vehicle when he put the license plate on for the test drive and didn't say anything and just rushed the sale. Then when noticed, not even an hour later, and all anyone can say there is "Sorry, nothing we can do". Your salesman and probably many others knew that car had a messed up tailgate and instead of spending the money to fix it, you decided to be dishonest and sell it like that and then took advantage of someone ... Read More

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Google - Aug 5, 2026

Dishonest and sold a car that the salesman CLEARLY saw the damage to the back of the vehicle when he put the license plate on for the test drive and didn't say anything and just rushed the sale. Then when noticed, not even an hour later, and all anyone can say there is "Sorry, nothing we can do". Your salesman and probably many others knew that car had a messed up tailgate and instead of spending the money to fix it, you decided to be dishonest and sell it like that and then took advantage of someone in a very difficult situation. Not to mention, the car wasn't even detailed inside but at least you did that for them and even the detail job was a horrible.

First the good: Purchased my vehicle September 2024. No Hassling, no upselling, gave me exactly what I was looking for. Left thinking, I'd definitely go back. Fast forward to yesterday August 2026, I brought it there for a minor recall and asked them to patch a tire (what was I thinking). Told me that my 2 year old OE tires (manufactured 24th week of 2024) were too far gone with dry rot to be repaired. On top of that they wouldn't even pass inspection! Today I brought it to the mechanic I've used for years and lo-and-behold. Not dry rotted, would ... Read More

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Google - Aug 5, 2026

First the good: Purchased my vehicle September 2024. No Hassling, no upselling, gave me exactly what I was looking for. Left thinking, I'd definitely go back. Fast forward to yesterday August 2026, I brought it there for a minor recall and asked them to patch a tire (what was I thinking). Told me that my 2 year old OE tires (manufactured 24th week of 2024) were too far gone with dry rot to be repaired. On top of that they wouldn't even pass inspection! Today I brought it to the mechanic I've used for years and lo-and-behold. Not dry rotted, would pass inspection, and they can patch the tire. Now to be fair, there was more wear on 2 tires (that weren't leaking). Oh and they didn't event get the mileage of my vehicle right! FYI I did call back yesterday and gave them a chance to clean it up, but they doubled down. After a great sales experience, they's lost a customer on scammy service. Nice job!

Purchase 2015 Chrysler Town & Country from Jay Christopher. He sold me the car with bad engine and transmission., over $8000 in repairs. After contact it him, he just responded-deal with that. This is not the way to do business. Stay away from this seller, please.

made an appt to get an airbag light turned off. took them 6 weeks to get me in after the part was ordered. after 2 appts they still could not fix it and then refused to give me my money back and only offered store credits after i stated i would not like to come back. wasted my time and stole my money after ive been a customer for 3 years.

Would not recommend doing business with this dealership or Corey Collins, the salesman that sold me the vehicle. Over 6 weeks after purchasing a vehicle, I still do not have the 2nd key that I was promised at the time of sale. First I was told it was held by the title clerk, then I was told it was lost, but they wanted more time to locate it. Then I was told they were ordering a key and it would be there in a few days. Never heard anything so I checked in again, and the salesman told me the key ... Read More

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Google - Jun 30, 2026

Would not recommend doing business with this dealership or Corey Collins, the salesman that sold me the vehicle. Over 6 weeks after purchasing a vehicle, I still do not have the 2nd key that I was promised at the time of sale. First I was told it was held by the title clerk, then I was told it was lost, but they wanted more time to locate it. Then I was told they were ordering a key and it would be there in a few days. Never heard anything so I checked in again, and the salesman told me the key was being delivered Thursday and we made an appointment on Friday to have it programmed. When I contacted him before driving to the dealership, he said the key hadnt been delivered and he was on his way to his house to see if it was there. Why would the key be delivered to the salesmans house instead of the dealership? Because he ordered one off amazon, allegedly because he had to pay out of his own pocket. I called the parts department and they had one on the shelf. But had no knowledge of my appointment. I attempted to talk to a manager but was transferred 3 times and got voicemails or hung up on. When I was looking at vehicles initially, they could not find the keys for multiple vehicles. When I picked the vehicle I wanted to look at, it was at another location, and when I had arrived after work, 8 hours later, the wrong vehicle had been transferred and I had to come back the following day. The whole process was a complete waste of time, every step of the way and the customer service is non existent. I was given an online price and told they could take a little more off of that, but when I went to sign the paper work, the price was higher than the online price. I had to wait for that to be corrected again. When I finally took delivery of the vehicle, I put my own registration sticker on and installed the plate holders and transferred my plates, because no one was taking care of anything and the salesman had already moved on to the next customer. I was completely lied to multiple times and would not even trust this dealership with servicing my vehicle in any fashion after my experience with them. I have had significantly more pleasant experiences buying vehicles on facebook marketplace.

I was not at all happy with Kia Transitowne. We were there for 5 HOURS to lease a K4. Due to ressons I won't mention, the lease NEVER took place. Ultimatly we left with a 6 year purchase on a used Seltos. Prreviously I leased a Forte and Sportage, and ended up purchasing the Sportage. Both of those experiences were extremely pleasant. This last episode left such a bad taste in my mouth I will be hard pressed to return to this dealership.

The service guy failed to ley Mr know in person that Stelantue will pay for a rental car while my car is in the shop for manufacturers warranty which costed me $200 in Ubers until I call back a few days and ask the manager and ask to resolve this how am I not gonna have a car ? Then he provided the right information they just don't care about the customer anymore is like screw him. Hope manager Travis or someone sees this and do something about it. Also left the complain with the district attorney for consumers so they ... Read More

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Google - Jun 5, 2026

The service guy failed to ley Mr know in person that Stelantue will pay for a rental car while my car is in the shop for manufacturers warranty which costed me $200 in Ubers until I call back a few days and ask the manager and ask to resolve this how am I not gonna have a car ? Then he provided the right information they just don't care about the customer anymore is like screw him. Hope manager Travis or someone sees this and do something about it. Also left the complain with the district attorney for consumers so they can make them do right for the customers.

Went to this dealership knowing exactly what I wanted and ready to buy on March 28th. They had an easy guaranteed sale. I went to West Herr and walked out with my brand new 26 Ram that day. Salesman absolutely clueless and the management too. I have been waiting for an extended warranty rebate for almost 5 months. I was told 6 weeks. Been there twice since. Fed up with this lousy dealership. Get a quote here with these clueless people and then take it to West Herr. They will beat it and the people there actually know their shit.

Trust Transitowne? Not after this experience! Please save yourself the frustration. Take your business, hard earned money, and precious time elsewhere. After test driving a different vehicle (the one I was interested in didn't have the key available as a salesman had taken it home with him), and then being rushed through a deal for the other car once the key was found, I excitedly drove the car off the lot. Once home, I found that the car had rear damage that causes the tail light to protrude and the trunk to not be in alignment, in addition to ... Read More

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Google - May 20, 2026

Trust Transitowne? Not after this experience! Please save yourself the frustration. Take your business, hard earned money, and precious time elsewhere. After test driving a different vehicle (the one I was interested in didn't have the key available as a salesman had taken it home with him), and then being rushed through a deal for the other car once the key was found, I excitedly drove the car off the lot. Once home, I found that the car had rear damage that causes the tail light to protrude and the trunk to not be in alignment, in addition to a long scratch and dent. (Plus it was an absolute farce of a detail job!) While the certified car had a clean Carfax, it clearly had been damaged by the previous owner. After collective hours of conversations with Chris, he let me know that the (ridiculously blurry!) photos on the website showed the damage and the dealership was aware of it, but that he "didn't know about it". How convenient! It's especially interesting considering Chris would have been at eye level with the damage when he was putting the rear plate on, and stated after the fact that he *did* notice a small ding on the left bumper. But, not that dent, scratch, and paint on the Forte emblem? Odd. I understand now that I should have been more diligent about checking over the car (we only did a quick walk around), and hindsight shows me the red flags... Chris incessantly speaking while I looked at this particular vehicle (but not the prior car we had driven), Chris conveniently forgetting that me test driving the car was part of the plan for the day that I came into sign papers, and Chris quickly rushing me to the (backed in) vehicle, showing me the electronic features, and wishing me "miles of smiles" with record speed. I think I had about 12 miles of smiles, before it turned to absolute dread. I get it. As Chris reminded me, "It's a used car. It's going to have dings." My issue? The blatant omission of the damage and misrepresentation of the vehicle. How foolish of me to think that the stereotypical salesman trope wouldn't apply at this reputable dealership and that Chris would have been knowledgeable about the cars he was selling. I should have known from the start, when Chris was visibly flustered over not being able to find the key for the car, or when I had to be the one to call the dealership to get the ball rolling, or the lack of professionalism from Matt in Finance when his attitude shifted after I turned down a warranty that he was pushing. The week that followed was filled with continued conversations with Chris and then the GM, offering band aid non-solutions, including the trunk being "adjusted" (the trunk and the light still aren't right, which will undoubtedly cause future issues), and the trunk being vacuumed while the rest of the areas of the vehicle with a shotty detail job were not taken care of. Kyle offered to have the car redetailed but honestly, it's the least of my concerns at this point. I could do a significantly better job, and will. My favorite non-solution? Chris repeatedly expressing that he "wanted me to be happy" while also stating "there's nothing we can do". Fun! If you made it this far, yep, I was duped. I was too trusting. I let my excitement blind me. Please, don't let this happen to you!

Thank you Travis for dropping the phone on me for no reason

I brought my new truck in for an oil change which they said would take 30 to 45 minutes. It took an hour and a half. Then I get my truck home and notice a big dent that was not there before. I called and let them know which they said they were going to have the service advisor call me. 2 Days later and more phone calls and messages I have yet to hear back. Be aware that this dealership lacks accountability. Do not recommend doing business with this dealership.

This place is so unprofessional they never return your call PIETER was very nasty to me at first he came off as pleasant they don’t want to do their job and my vehicle having problems it’s something going on with my vehicle as far as the struts I took it to them and the manager of service told me that it was a rock in between the whale he came up with that narrative it’s so sad that you purchased a vehicle from a company that you thought you can trust and you keep having problems with ... Read More

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Google - May 12, 2026

This place is so unprofessional they never return your call PIETER was very nasty to me at first he came off as pleasant they don’t want to do their job and my vehicle having problems it’s something going on with my vehicle as far as the struts I took it to them and the manager of service told me that it was a rock in between the whale he came up with that narrative it’s so sad that you purchased a vehicle from a company that you thought you can trust and you keep having problems with the vehicle and nothing to be done the vehicle is very loud making a ticking noise

We made an appointment to have the computer reset for an emissions bulletin. Rebecca texted saying we didn’t have an appt and didn’t know why the car was there. We told her we set it up for 5/4 and left the bulletin with the key and what was needed to be done. She was very rude telling my husband that we should have diagnostics done on the car and we indicated that was done - had a smoke test performed 3 times and it was determined that there was no emissions leak that we just needed a reset of the ... Read More

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Google - May 8, 2026

We made an appointment to have the computer reset for an emissions bulletin. Rebecca texted saying we didn’t have an appt and didn’t know why the car was there. We told her we set it up for 5/4 and left the bulletin with the key and what was needed to be done. She was very rude telling my husband that we should have diagnostics done on the car and we indicated that was done - had a smoke test performed 3 times and it was determined that there was no emissions leak that we just needed a reset of the computer based on the bulletin. I called about 3 pm that day and left a message to check the status of the car. Never received a call. I called back again and was put to Rebecca who again was very rude when I asked about the status of the car. She indicated she texted the number on file and proceeded to tell me that check engine light was still on after running the reset and she indicated that they would need to do more diagnostic testing. We just decided to pick up the car and would take elsewhere. Upon picking up the car and starting it the check engine light was off. It is now 4 days later and the check engine light is still off. Apparently they have no idea what they are doing. In addition my driver seat settings are no longer working The seat does not move back when the car is shut off and when hitting the seat positions nothing happens. I now have to take it in to figure out what they did to my seat

Everything was good until sales manager changed his mind on a $200.00 accessory that the sales person agreed would be in the deal. Numerous phone calls with sales and they said the accessory was ordered and would be mailed. 3 months later and nothing. Lied to my face.

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I had a terrible experience with Kia’s service department, and I feel like people should know before trusting them with their vehicle. My car has been in the shop, and the entire process has been frustrating, misleading, and completely lacking transparency. The supervisor in the service department, Maria, was especially disappointing to deal with. Every time I spoke with her, I was given different information. She was not upfront or honest about what was actually going on with my car, and I felt like I was being misled the entire time. Communication was poor, and I never got clear ... Read More

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Google - Apr 30, 2026

I had a terrible experience with Kia’s service department, and I feel like people should know before trusting them with their vehicle. My car has been in the shop, and the entire process has been frustrating, misleading, and completely lacking transparency. The supervisor in the service department, Maria, was especially disappointing to deal with. Every time I spoke with her, I was given different information. She was not upfront or honest about what was actually going on with my car, and I felt like I was being misled the entire time. Communication was poor, and I never got clear or consistent answers. She also consistently tried to put the blame elsewhere rather than being upfront and taking accountability. One of the biggest issues is that even though my car is under warranty, I was not provided with a rental while my vehicle was being serviced. This is something that should absolutely be included or at least clearly explained when purchasing a car with a warranty. Not having reliable transportation while your car is in the shop is a huge inconvenience, and it doesn’t seem like Kia prioritizes their customers in that regard. The only people who gave me any sort of real insight into what was going on was the technician, Frank. He was the one actually working on my car, which says a lot about the lack of communication and transparency from management. However, he was great. Overall, this experience has made me lose trust in Kia’s service department. If you’re considering buying a car from Kia, make sure you ask detailed questions about what the warranty actually covers—especially when it comes to rental cars during repairs. Don’t assume anything, because they are clearly not transparent about it.

DO NOT BUY- service department WORST. I’m a Veteran and don’t get angry easily but- Came in for radio repair, told me need wait for part (no problem) there tech made the truck unusable then the service manger told me “not my problem” told me go get a rent a car, and said the lease was not bought there so does not care about my service! Physically threatening and tried to get into my face! Never go near this place.

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Review Title: Extremely Disappointing Experience – Beware My 21-year-old daughter had her car towed to Transit Town in Elma after it wouldn’t shut off and was stuck in park. The vehicle sat there for an entire week before we heard anything meaningful. We were then told the issue was the battery—despite the fact that the problem was clearly related to the car being stuck in gear. They replaced it anyway and charged $550. Not surprisingly, that didn’t fix the problem. After I called to question this, I was met with unprofessional behavior and even hung up on—twice. We ... Read More

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Google - Apr 24, 2026

Review Title: Extremely Disappointing Experience – Beware My 21-year-old daughter had her car towed to Transit Town in Elma after it wouldn’t shut off and was stuck in park. The vehicle sat there for an entire week before we heard anything meaningful. We were then told the issue was the battery—despite the fact that the problem was clearly related to the car being stuck in gear. They replaced it anyway and charged $550. Not surprisingly, that didn’t fix the problem. After I called to question this, I was met with unprofessional behavior and even hung up on—twice. We were then told additional diagnostics would be needed for another $158, and they refused to release the car unless payment was made. I left a message for the service manager and never received a call back. We ultimately had the car towed elsewhere. Within one minute of inspection, another mechanic found the real issue: a bottle cap lodged in the transmission. Problem solved—no charge. This experience felt like a clear case of taking advantage of a young customer who didn’t know better. The lack of professionalism, poor diagnosis, and unwillingness to communicate properly was unacceptable. I strongly recommend taking your business elsewhere.

Beware. This was once a good dealership. Something changed, very dirty, disorganized, poor service department. Unresponsive. Brake replacement and a scheduled transmission fluid change turned into 2 emergency tows back to the dealer…the brakes locked up, and the following day the transmission fluid all leaked out from a new hose clamp. Transitown only reimbursed me for 1 incident. I am a new customer of West Herr…big difference. I highly recommend.

This experience has been the single worst I've ever had. We purchased my daughter's vehicle last year and bought the extended warranty offered to cover unexpected expenses. More than a month ago we dropped the vehicle off to be serviced as it was having a noticeable issue accelerating. A week passed by with no contact so I reached out. I was told that they didn't have an answer but they would follow up. Days pass by again and no follow up so I call back again to be told that they still don't know but it ... Read More

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Google - Apr 21, 2026

This experience has been the single worst I've ever had. We purchased my daughter's vehicle last year and bought the extended warranty offered to cover unexpected expenses. More than a month ago we dropped the vehicle off to be serviced as it was having a noticeable issue accelerating. A week passed by with no contact so I reached out. I was told that they didn't have an answer but they would follow up. Days pass by again and no follow up so I call back again to be told that they still don't know but it might have to go to Ford. Told to follow up again. After two weeks I still had no answers and then couldn't reach anyone at the service department. Messages left went unanswered. I finally reached someone who told me they couldn't really help because they weren't working the claim and to call back on Monday. So I did. No answer, left message, no call back. I finally stopped into the shop so that someone would talk to me. I was only then told that the car was released to Delacy Ford. Since then, it's been almost three weeks of waiting for them to diagnose, then them having trouble getting Transitowne to file the claim. Followed by more problems getting Transitowne to follow up on the claim. Now my daughter has been without a vehicle for almost a month and a half. We've still had to make payments on the car. Paid for insurance on the car. We're barely any closer to getting this resolved than the day I dropped it off. The worst part is that I have received ZERO phone calls from Transitowne throughout this absolutely horrendous experience. I've been beyond patient but at this point I didn't believe anyone at that dealership cares about our situation.

I was car shopping deployed and was honest about my situation needing a car when I returned home and just like all car shoppers told them I did not want to go back and forth due to my limited time and being deployed. After speaking with the GM (kyle) for acouple days I decided to go with another dealership. When I told Kyle the price he counter $2,500 cheaper to get me to cancel my deposit with the other dealership. I had his offer in a text message. .. He told me to call the next day to put down the deposit. ... Read More

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Google - Apr 17, 2026

I was car shopping deployed and was honest about my situation needing a car when I returned home and just like all car shoppers told them I did not want to go back and forth due to my limited time and being deployed. After speaking with the GM (kyle) for acouple days I decided to go with another dealership. When I told Kyle the price he counter $2,500 cheaper to get me to cancel my deposit with the other dealership. I had his offer in a text message. .. He told me to call the next day to put down the deposit. He refused to talk to me the next day and had every employee other than himself talk to me. He said he sent me an invoice..... I never received it. I said I would not make a down payment without the quote. I finaly got a representative on the phone and she told me they would price match from the other dealership. when I told her the quote that I had in text message they said they were not going to honor that. It was clearly a bait-and-switch to pull my deposit from the other dealership. The management clearly took advantage of my situation and decided to have a little fun with wasting my time anyways. I would not recommend the dealership to anyone.

BILLED WARRANTY FOR LOANER I DID NOT RECEIVE If you've had warranty work done here and were told no loaners were available, I highly recommend contacting your warranty company to confirm whether any rental charges were submitted. They had my truck for 6 days to replace a starter and I was explicitly told no when I asked about a loaner. I requested an itemized invoice upon picking up my vehicle, which showed they billed and were paid for a rental by my warranty company. I contacted the warranty company, who provided me with a Transitowne in-house rental agreement in my ... Read More

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Google - Apr 14, 2026

BILLED WARRANTY FOR LOANER I DID NOT RECEIVE If you've had warranty work done here and were told no loaners were available, I highly recommend contacting your warranty company to confirm whether any rental charges were submitted. They had my truck for 6 days to replace a starter and I was explicitly told no when I asked about a loaner. I requested an itemized invoice upon picking up my vehicle, which showed they billed and were paid for a rental by my warranty company. I contacted the warranty company, who provided me with a Transitowne in-house rental agreement in my name that I did not sign or authorize. It was submitted without my knowledge and included vehicle and mileage details as if a rental had been provided, which it was not. I would not have known if I had not requested the itemized invoice sent to the warranty company, as I was only initially provided a receipt for my deductible. Transitowne did provide reimbursement and advised me that the employee involved was no longer employed there, but I question whether I am the only one affected.

Yesterday I stopped there for help with my 2022 Ram 1500 to find where is the fuse for the lighter that is on the dash. The parts department said they can’t help as they do not have access to the fuse panel diagram. Then I went to service and was told the same thing after he asked me if I bought the Ram at their store. But they asked me to book an appointment!! Even the service manual did not help! So I went to west Herr Ram of orchard Park and the service manager Mike found the answer and where ... Read More

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Google - Apr 11, 2026

Yesterday I stopped there for help with my 2022 Ram 1500 to find where is the fuse for the lighter that is on the dash. The parts department said they can’t help as they do not have access to the fuse panel diagram. Then I went to service and was told the same thing after he asked me if I bought the Ram at their store. But they asked me to book an appointment!! Even the service manual did not help! So I went to west Herr Ram of orchard Park and the service manager Mike found the answer and where the fuse box was located and what number it is. $7.00 later all fixed. Thank you West Herr Joe

Don't call her for trying to get service info. They will place you on hold then just hang up on you. Def wont do any business here. Lady didn't even know what I was talking about, but she's in service lol