Customer Testimonials
I was treated like a Queen. I was scheduled for an inspection of my 2022 Kia Soul.They know I’m disabled and are always ready to help. The waiting room was comfy and I was told 45 min for the inspection. It was right on the dot and I had an online free coupon too! Thanks Transitown!
I was here for an inspection. I was greeted by very friendly staff. Theresa was super nice and got me logged in. Ethan S. inspected my car and I was in and out in reasonable time. I noticed in the waiting room a vending machine that had a note on it that you could enjoy a snack or beverage on them while you wait. I thought that was a nice touch. It seemed like everyone I came in contact with was enjoying their job for a Saturday morning. I recommend this place for service and will definitely be back.
chris is a great guy and very helpful . a joy to deal with .
Tom was great, part of my service had some issues and Tom was able to solve them, got me back in the next day and gave me some free services to show how sorry he was, people will always make mistakes but it's the people who got out their way to make sure things are right, made it worth jt
BUYER BEWARE!!! Seniors, Veterans and anyone beware!!! We purchased a Jeep Trailhawk XE in August 2024. This vehicle was in the shop multiple times for electrical issues, back up camera issues and we had poor service each time. We took the vehicle to a different dealership and there were too many issues for them to fix and we were told the purchasing dealer has to repair these issues. We even contacted the national Jeep Customer Care multiple times and they were of no help. We went back to Transitowne to get the repairs done and we were told we were not ... Read More DealerRater - May 12, 2025
Had my beautiful vehicle evaluated and a recall completed by Transitowne KIA and the experience exceeded my expectations. The staff was very friendly and checked in with us as we waited for the work to be completed. Our service advisor Mark was knowledgeable and very friendly. My hope is to be able to use them for future vehicle maintenance.
I had my car inspected there, and it was a great experience. On time and didn't wait very long.
Transitown Dodge Jeep Chrysler is great. Excellent service and friendly staff. They get me in and out quickly
Everyone was extremely polite and professional from my service guy Mark to the guy, Benny who took care of my headliner. Communication was clear with what my truck needed and pricing. Excellent service all around
Always a pleasant experience
Transitowne Kia never disappoints us. Everyone from sales, finance and services, is exceptional. We have been working with them for 10+ years and love the relationship that we have with each one of them. Best dealership in town!
The management and sales teams were outstanding. I had been to two other dealers who #1 didn't have a car I desired #2 they had a solo interest on their outcome not mine. You will find Transitowne Kia to be a car buyers dream come true. The final stop at the financial office was also a great experience and I wasn't the easiest customer. But a very happy one. You will be too!
Dealt with Curtis for the past several days buying a car for my wife. What an amazing young man with a really cool personality and a great story. So glad we crossed paths and will ensure to spread the word to others about this experience, Curtis and our new vehicle. Bless you!!
Maria is amazing! I love her dearly! This is where I take my vehicle because they are top-notch.
Had an issue with the service,went back and dealt with the service manager and he immediately handled the problem completely satisfied
I had a great experience with Transitowne Kia and Anne, especially. Thanks to them, I was able to get my first car without any hassle.
Peter was great, made the process easy, quick and comfortable. Absolutely no pressure. I would recommend Peter
Quick service, associates are very helpful.
Great experience at Transitowne Williamsville I will return
Went in to trade in my lease and get a new Ram ,Dan is a pleasure to work with he doesn't have the "typical car salesmen attitude " and transitowne is willing to work with you and get you in your new car , I highly recommend transitowne
Great experience! Paige did a seamless job on a complicated sale.
Spent the time to answer all questions
Frank in service was very friendly and helpful.
Had work done on my jeep. All covered by warranty. It took 5 days but they gave me a loaner.
Very receptive and does whatever they can to help.
such an nice experience to buy a car from them. barely spent anytime at the dealership and i loveee my car!!!
Friendly service but took longer than expected
Very happy! Service was completed in a very professional and timely manner. No problems at all.
I just want to give a shout out to my sales rep Nick Capellano, what an outstanding gentleman. We went to Transitowne JUST to look at a jeep and walked out buying 2, 23 and 24 Jeep Grand Cherokees. I absolutely love my Jeep and was very pleased with Nick. Nick went out of his way to help us/me.
I walked into the showroom on a Sunday morning with no heads up, I could not get the navigation to work on my Jeep, Nick dropped what he was doing and jumped into my truck to try and help me, he also had ... Read More Google - Apr 16, 2025
Chris Kane was great very nice experience
Very fast, friendly service. Frank is the best!!!
Easy peezee. Holly got in contact with me promptly after my initial inquiry. My boy Chris B took good care of me when I wanted a test drive and the financial manager, Matt made the purchase process quick and easy. Great customer service, and I hope any services I have here in the future go as smoothly.
Excellent service!! They went above and beyond to help me
My sales person Paige was great. She answered all my questions. Picked me up from home when it was time to get my truck. Matt in finance was very patient with me and took the time to really go over everything I was signing.
I have been with transitowne for almost 10 years. Dan has been my salesperson this whole time. I highly recommend him to everyone. He's very accommodating, personable and super easy to work with. Always a great experience with him.
I recently bought 2 jeep grand Cherokees one limited and one trail hawk both cars are running great up to this point. The thing I enjoyed most about the sales experience was that Molly took a no pressure approach to the sale. It was nice to see that for a change
Awesome service at Williamsville location
Due to repairing what you broke for free. The two stars off is for shorting a quart of oil every oil change and another star off for getting my mileage wrong originally.
Initially it was a great experience. Once I got home though and looked over the paperwork that I signed, I noticed a charge of $429.00 for Key care. I had no idea what that is for and it was a cash deal so no financing involved. My mistake for not noticing it before I signed. I called the dealership the next day and no one could give me a straight answer. The finance guy, Matt, said he would get back to me about it and it’s been two days and still no answer to a simple question.
Absolutely a great team here. Always attentive to the customers needs.
Frank is so helpful, Knowledgeable and kind I had a great experience here!
My experience with Nick Capellano was fantastic. Popped in without an appointment and talked through what I was looking for. Within 15 minutes I was test driving. Back a couple days later to sign and took home the same day. Smooth from start to finish. Thanks!
My experience at transitowne Kia was very pleasant the salesperson was very helpful and courteous everyone that I dealt with was very knowledgeable and I look forward to buying my next car there hopefully in 3 years
I’ve been going to Transitowne for decades. Always satisfied, and even when there’s a slight hiccup they make it right. Shout out to Mark a service advisor there… stand up guy.
Matt took my call and had me a car and out the door with car next day. No nonsense, no gimmicks, no extra this or that. Perfect!!!!
Paige was knowledgeable and staff was great.
Rachael is very nice and helpful. I highly recommend her for your service coordinator.
An overall great automobile buying experience!! I am very happy with my new Kia.
Im a return customer, bought a Willy in 2022 and loved it but just traded it in for a 2025 NightHawk Gladiator - Lindsey Stebbins is the best.
Worked with Lonel on getting a wrangler. He was an awesome guy and got me the most out of my trade in compared to any other dealer and the price on the jeep was super competitive. Love my new jeep thank you so much guys.
It was refreshing to be greeted with a smile and great attitude. My truck was in promptly and I was out. Excellent service!
Excellent knowledgeable personnel
I always Trust Transitowne! Frank took good care of me. I appreciate it. His cheerful attitude is a real plus!!
Great on fixing vehicles BUT bad on communication never called me to say it was done even after lady called for follow up on how repairs review!
Curtis at Transitowne helped me get the car of my dreams. He made the whole process quick and easy! Thank you!
Greg from Transitowne was very helpful. He got me in and out
Swift sale process! Anne is very helpful and very organized. She is very responsive and knows how to deal with customers.
Love these guys always go above and beyond for us thank u especially to frank
Very easy to work with.
Went in Friday for oil change.. Great, friendly service. Very quick. Sara Myers
Matt was great! Made it easy and effortless I love my new car
I recently leased a Dodoge Durango with Transitowne Jeep Chrysler Dodge Ram Williamsville. Dan Mayr was my salesperson. Dan respected my time and was responded to my request and questions. We were able to negotiate a deal I am satisfied with and would recommend Dan SPECIFICALLY as a salesperson, for the buyer who knows what they want, are willing to spend, and don't need to spend all day sitting at the dealership.
Peter D was personable and easy going. He answered all my questions and made my car buying experience amazing.
I recently visited Transitowne KIA for a recall notice on my 2013 KIA Sportage the team there was very prompt and professional with My appointment. The two young ladies were very kind assisting me they went out Of their way to help me even offering me a seat at one of their desks while I waited for My car to be brought up. My car was serviced very promptly and a nice young man brought my car to me they were all very helpful I would highly recommend this dealership
I had a great experience. I made a same-day appointment. I waited in the dealership while my horn was replaced and it was done faster than anticipated. The lounge had snacks, a Keurig, comfy chairs and cable TV. Melissa was very nice and helpful during the check-in and check-out process. 5 stars.
Was able to accommodate my scheduled appointment, shuttle me back to work and complete all the scheduled maintenance. It did take longer than expected but service representative was able to deduct some of the cost for the inconvenience.
Tom in service is helpful give that man a raise
The service manager had been a smart xxx with our concerns and did not seem to care to try to help us. I will never go back to this dealership ever again. TERRIBLE customer service.!!!!!!
With 30 years of experience claimed by Thad the service manager, I would strongly advise future customers not to go to him with problems or concerns. We purchased our custom 2500 Deisel Ram last year here and ended up having to have it towed in as it would not start. We requested an oil change to be done as well. The problem was taken care of, yet they forgot to do the oil change. We had to schedule another appointment. Upon returning home noticed oil leaking on our new driveway. Called service and spoke to Thad as we were expressing our frustration, ... Read More DealerRater - Mar 22, 2025
